Privacy Policy

Privacy Statement

We respect the privacy rights of our website visitors and customers and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us.

This Privacy Policy explains:

Ownership of this Website
Who Vinyl Value Records is
Our Processing Partners
What Personal Information Do We Collect From You and How?
What Are Cookies And Our Cookie Policy
How Your Information May Be Used
Legitimate Interest
Marketing Opt-In And Opt-Out Provision
Who We Will Share Your Personal Information With
Where We Process Your Personal Information
How long will we keep your personal data?
How You Can Access Your Personal Information And Keep It Up To Date
Safeguarding Your Personal Information
Why We Link To Other Websites
Testimonials
Social networks
Where And How To Ask Questions Or Contact Us About This Policy
If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.
How to contact the Regulator if you believe your data is not being handled correctly.

1. Ownership of this Website

This website is owned and run by Vinyl Value Records, referred to as ‘Vinyl Value Records’ and we will from time to time refer to it in this document as ‘we’.

2. Who Vinyl Value Records is

Vinyl Value Records is a privately owned unincorporated business selling and buying recorded music media and associated products and is based in the UK.

3. Our Processing Partners

Include:

Royal Mail
Parcelbroker
Ebay
Musicstack
WordPress
Mailchimp
Payment provider: PayPal
Website developer: SavvyWeb

4. What Personal Information do we Collect from you and how?

The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, IP address, search criteria, shopping history, shopping preferences, music and music media collecting interests, the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Chrome, Microsoft Edge, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us from time to time.

When you shop with us, there are different ways we gather information about you and covers any of the following situations:

When you register with us or subscribe to our newsletters or emails, we ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, and pay via PayPal, your PayPal email address. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Storing this information means you may not need to re-enter these details each time you shop
We keep a record of your purchases with us, which means we can create lists of your favourite items to make your shopping experience quicker and more convenient. It also means we can deal a lot quicker with any problems you may experience with your order
We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you’ve had with our products or services
Telephone calls made to our business may be recorded for monitoring and quality control purposes. If this is the case, you will be made aware of this at the start of the call
Interaction with us in any other way, such as via social media
Clicking on an advert that we put on our or someone else’s website
Ask for information or assistance
Provision of testimonials or other feedback
Commenting on any blogs or articles featured in our services
Signing up for our special offers or other updates
By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. We may also receive information about you from third parties, with whom we have a business relationship.

We may record or monitor calls that you receive from us or make to us. We will advise you of this at the start of any call. We may do this for security and training purposes, and to improve the services we provide to you.

5. What are Cookies and our Cookie Policy

We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

Some cookies on this site are essential, and the web site won’t work as expected without them. For example without the temporary cookies we use you would not be able to add items to your basket and make a purchase. We give you the option to choose if you would like to have your customer ID remembered to make it easier for you to place an order (we do not recommend setting the “Remember Me” option on if you are using a shared computer/internet access device). This information also enables us to show you products by your favourite artists when you visit the web site.

Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

What is a cookie and what does it do?

A cookie is a small file that is sent to the browser and saved on your device when you visit a website that allows cookies (“the website”). Cookies allow the site to function efficiently and improve its services, in addition to providing information to the site owner for statistical or advertising purposes, primarily to personalise your navigation experience by remembering your preferences (for example, remembering the language and currency you set, in order to recognise you at the next visit, etc.)

Which cookies do we use and why?

Our website uses various types of first party cookies (organised and managed by the Vinyl Value Records), and third party cookies (organised and managed by third parties based on their own individual privacy policies and not under the control of Vinyl Value Records) and similar technologies, each of which has a specific function. Below is a table explaining them.

Types of cookie

Navigation cookies

Functional cookies

These cookies allow, based on your express request, for you to be recognised when you subsequently access the website, so that you do not have to enter your information each time (for example: “Remember me”). If you have added items into your Shopping Bag and closed the session without completing the purchase and without eliminating those items, these cookies allow you to continue the shopping experience the next time you access the website (within a limited period), finding the same articles that were selected. Functional cookies are not essential to the functioning of the website, but rather improve navigation quality and experience.

Analytical cookies

These first party cookies are the property of the Vinyl Value Records (the site manager) and are used to collect data in an anonymous and aggregate way. These cookies are used to prepare statistical analyses on the navigation methods of our website’s users. Vinyl Value Records treats the results of these analyses anonymously and exclusively for statistical purposes only.

Social Network cookies

These cookies are necessary to allow your social account to interact with our website. For example, they are used to express your appreciation and to share it with your social networking friends. The social network cookies are not needed for navigation. For more information on the policies regarding the use of social network cookies, it is possible to consult the respective privacy and cookies policies:

Facebook: http://www.facebook.com/about/privacy/
Google+: http://google.com/intl/gb/policies/privacy/
Twitter: http://twitter.com/privacy
Instagram: https://instagram.com/legal/cookies/
Ebay: https://pages.ebay.co.uk/help/community/png-priv.html
MailChimp: https://mailchimp.com/legal/privacy/

6. How your Information may be used

Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

When you use our services, set up, look at or change your account details or contact us, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, training, administrative and legal purposes; (vii) data matching and dedupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organisations listed in the section called “who we will share your personal information with”.

We may also use your personal information to send you marketing updates, as detailed in the next section.
When you use PayPal or a credit or debit card via PayPal to pay for goods, your full card details are not saved by us, but are used by our payment provider via a secure tokenised system.
Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner’s systems.

Tracking how our online services are used

We collect, and use third parties to collect and share with us, information from lots of visitors to our online services and analyse it to build up a picture of how people use our websites. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you. For more information on our use of cookies, please read our cookie policy here.

Customization of our online services and advert targeting

We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don’t miss offers and information that might interest you. We do not pass your details on to any third party for marketing purposes other than for them to use this information directly on our behalf. For more information on how to reject targeted advertising or interest-based advertising cookies please read our cookie policy.

Data Controller

The use of cookies by the Vinyl Value Records, whose office is 12 Plaitford Close, Rickmansworth, Herts WD3 1NJ, UK, is operated in conformity with the terms of Legislative Decree 196/03 of the Personal Data Protection Code (Privacy Code) and the Order of 8 May 2014, “Identification of the simplified procedures for providing information and getting consent for the use of cookies” from the Data Protection Authority. Pursuant to Art. 13 of the Privacy Code, we inform you that the Vinyl Value Records as Data Controller, acts in conformity with the terms of the corresponding legislation.

Acceptance Procedures

As specified in the brief notice elsewhere on this site, you may give your consent to the use of cookies simply by clicking on the “Accept” button, and closing the banner. Continuing to navigate upon exiting this cookie policy without specifically choosing to manage permissions is equivalent to granting consent to the use of all cookies.

How can I disable cookies and manage my preferences?

Browser: The majority of browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the website and/or limit the service we offer. To the best of our knowledge and belief, below is the procedure to follow to manage cookies for the following browsers:

Microsoft IE: Delete and manage cookies
Microsoft Edge: Microsoft Edge, browsing data, and privacy
Safari: Safari for macOS Sierra: Manage cookies and website data using Safari
Chrome: Clear, enable, and manage cookies in Chrome
Firefox: Enable and disable cookies that websites use to track your preferences

Third Parties

For more information on cookies and to manage your preferences for third party profiling cookies, please go to http://www.youronlinechoices.com. Once on the site, by accessing the area “Your Choices” you can: visualise the list of third party companies, our partners, which install cookies on our site (Company); verify the presence and activation status of installed cookies (Status) and manage your consent selectively (On/Off). By expanding the dedicated voice (Info) for each company, you can access more information relative to the company and, via a link, reach the specific information about privacy and cookies.

Access to Data and Customer Care

You may freely and at any time exercise all of your rights pursuant to Art. 7 of the Privacy Code, or receive assistance and explanations on how to provide your consent or selective refusal, or on how to delete cookies from your browser, by sending an email to us, selecting “Privacy” as the topic. We will reply to you promptly.

If you have any questions or concerns please contact us.

7. Legitimate Interest

All the information we collect via our websites or through correspondence with you is used by us to operate and improve the service we offer you. We processes personal information for certain legitimate business purposes which include some of the following:

Where processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers
To identify and prevent fraud
To enhance the security of our network and information systems
To better understand how people interact with our websites
To provide postal communications which we think will be of interest to you
To determine the effectiveness of promotional campaigns and advertising
To provide a seamless service across multiple platforms such as email, mobile, tablet & desktop and across social media
To provide email communications which we think will be of interest to you
Dealing with orders and accounts for the supply of our goods and services
Monitoring and improving any of our web sites and our services
Planning and managing our business activities, including analysing customers’ shopping habits and preferences
Enabling third parties to carry out technical, logistical or other functions on our behalf
Conducting market research including statistical analysis of customer behaviour that we may disclose to third parties in depersonalised, aggregated form
Providing you with information about the products and services we offer
Providing you with periodic communications (this may be by post, telephone, SMS, email or as part of your delivery) about features, products, services, events, promotions and special offers. We will never pass your information outside of Vinyl Value Records for marketing purposes)
Assessing your request for delivery of orders from us where we may make enquiries about you including searching your records held by organisations like Experian and Equifax and credit reference agencies
We may also check your details held by the IMRG Security Alert scheme and other fraud prevention schemes
Enabling a debt collection agency to collect payment from you should that be necessary
Preventing and detecting fraud or abuses of our website
Allowing us to comply with any requirements imposed on us by law or court order
Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights

You have the right to object to this processing; if you wish to do so please click contact us on 07412 675534 or by email at malcoholm@aol.com.

Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

It has always been our policy never to sell or share our data with third parties.

By opening an account with us you agree to us collecting and using your information in this way.

8. Marketing Opt-In and Opt-Out Provision

Marketing communications you subscribe to will only be sent by Vinyl Value Records. We offer you the chance to receive news, record and music updates which, depending on your preferences, we will discuss with you by phone or send to you via email, SMS and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests and one-off marketing promotions.

You can opt-in to receive these updates, if you wish. You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively, you can change your marketing preferences by logging into My Account. To opt out of direct mail, please contact us on 07412 675534 or by email at malcoholm@aol.com.

If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.

9. Who We Will Share Your Personal Information With

We will share your information only with partners through whom we provide services to you for the purpose of providing those services only or for their providing us with information. These purposes may include financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer base, research and analytics, to help us source the right products in future and make better product recommendations, more effective targeting of our marketing campaigns.

It will also be used to provide more tailored marketing by email or any other means (electronic or otherwise) subject to your signing up to receive it. We may pass your information onto one or more of the following organisations: (i) data processing companies, mailing houses and other third party suppliers working on our behalf to process our transactions with you; (ii) regulatory bodies, government and enforcement agencies, such as the police. Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.

10. Where We Process Your Personal Information

When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA. Governments in certain countries such as the USA have broad powers to access data for security, crime prevention and detection and law enforcement purposes.

11. How You Can Access Your Personal Information and Keep It Up To Date

You have the right to see information we hold about you, with some exceptions which are described in the privacy laws. If you would like a copy of your personal information, please contact our privacy officer at malcoholm@aol.com. You will need to pay a processing fee.

You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our online services and, after logging into the site using the “My Account” link in the menu, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, our Customer Care team, may access your personal data from our online services using your user ID and password. Information may be changed online within “Account Details” or “Addresses”.

You can change saved PayPal details only when a purchase is made. We keep no customer credit card or payment card information as these are kept by PayPal. To delete a PayPal account. To delete a PayPal account please email us at malcoholm@aol.com.

If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at malcoholm@aol.com and we will amend your personal details.

12. Safeguarding your Personal Information

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These including storing, using and releasing any information you have provided, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

13. How Long will we keep your Personal Data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and planning of theatrical productions.

As an example of customer data retention periods, when you place an order, we’ll keep the personal data you give us for five years from the date of your last order unless we have received your renewed permission to retain it for longer. The exception to this is where the law may require data to be held for longer, e.g. for accounting purposes.

14. Why we Link to Other Websites

Our online services contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do so at your own risk.

15. Testimonials

If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.

If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username, only part of which may be displayed next to your comments. We will not publish information that may identify any individual, without explicit permission.

16. Social Networks

If you follow us or interact with us on any of our pages on third party social media platforms, such as Facebook or Twitter, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.

17. Where and How to Ask Questions or Contact Us about this Policy

If you require more information, please contact our privacy officer at malcoholm@aol.com.

If you wish to talk to someone in person please call: Vinyl Value Records on 07412 675534 or email at malcoholm@aol.com.

18. How we Can Make Changes to This Document

We may update this document which includes our privacy policy from time to time so you may want to check it each time you give us personal information or use our website. This Document was last updated on 20/5/2018 and is applicable from 25/5/2018.

19. Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites).

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.